Cinema 1 Plus FAQs

We offer seating options in all of our auditoriums for:

1. Individuals with a mobility or physical disability
2. Wheelchair accessibility
3. Assistants/companions of those who require accessible seating

When purchasing movie tickets, accessible seating and companion seating options will be marked.

Yes, they are available upon request. We offer headsets with dual functionality – either to amplify the audio or provide audio narration. Please note that not all titles are compliant with closed captions and/or audio descriptions. Look for showtimes with audio description or closed captioning labels, or ask a Cinema 1 Plus crew member for assistance.

Yes, they are available upon request. We have a personal closed caption display for use in movie theater auditoriums, the devise attaches to the chair cup holder and is adjustable to provide captions for the guests. Please note that not all titles are compliant with closed captions and/or audio descriptions. Look for showtimes with audio description or closed captioning labels, or ask a Cinema 1 Plus Crew member for assistance.

We do not permit any outside food, drink, or alcoholic beverages.

(Disclaimer: Cinema 1 Plus is not responsible for the damage or loss of any personal items)

We give our best effort to return lost items to their original owners. If you believe you have lost an item in one of our auditoriums, please fill out this contact form, provided below, in as much detail as possible:

https://www.cinema1plus.com/contact

Acceptable forms of payment include cash and credit/debit cards issued through: Visa, Mastercard, American Express, Discover. We also accept Apple Pay and Google Pay.

At Cinema 1 Plus, we create an inclusive, respectful, and safe cinematic experience. We reserve the right to remove and/or ban any person who violates this code of conduct. Our staff, customers, and all other individuals in our venue are asked to abide by these guidelines. We do not tolerate any of the following disruptive behaviors:

• Discrimination and Harassment in connection to race/ethnicity, gender, sex/sexual orientation, age, religion
• Inappropriate physical contact, physical assault, obscene gestures
• Hurtful language, verbal abuse, intimidation, or threats
• Use of illegal substances/being under the influence of illegal substances
• Possession of or displaying weapons
• Video or audio recording of movies
• Inappropriate usage of a mobile devices

**Refunds and Exchanges will NOT be issued after the start-time indicated on the movie ticket/confirmation under any circumstances**

Movie ticket refunds/exchanges can only be done in-person at our ticketing register. These transactions must occur before the advertised movie start-time indicated on the ticket/confirmation. Please have a proof of purchase or ticket confirmation, and payment method readily available when arriving at our ticketing register.

1. Gift Cards! A gift card to Cinema 1 Plus is the perfect present for your beloved friends and family. Our gift cards may be used for ticket purchases or food/beverage purchases in our Movie Theater. You may purchase a gift card in-person at our concessions register, or online through the link provided below. https://www.cinema1plus.com/gift-cards
2. After purchasing movie tickets online, an email confirmation will be sent to the buyer. The confirmation should include: movie title, date/time, seat/auditorium number. Please forward this confirmation email to the person you are purchasing the tickets for. All that is left to do is present this confirmation at our ticket check-in!
3. Movie tickets that are purchased in-person may be bought in advance and given to someone else. Lost tickets, without proof of purchase will not be refunded under any circumstances.

No. The advertised runtime is the actual length of the feature presentation. We include up to or at least 12 minutes of pre-show content such as trailers, commercials, and in-house ads right before the feature presentation. The pre-show content begins at the start of the advertised showtime.